Help & Support
Help & Support
Practical help for growing, shipping, and orders.
This page is designed to help you find answers quickly and understand what to expect. If you still need assistance after reviewing the resources below, support is available.
🌱 Care & Growing
Looking for help with your orchid? Our care guides cover general growing conditions, seasonal expectations, and common issues across different orchid genera.
🌿 After Arrival
Newly arrived orchids often need time to adjust. Changes in appearance during the first few days are usually normal and related to transit and environmental change.
Read: The first few days after arrival
📦 Shipping & Delivery
Information about how plants are packed, shipped, and delivered, including dispatch timing and weather-related delays.
Shipping & delivery information
🧾 Returns & Live Plants
Live plants are handled differently to standard retail items.
Please review this before contacting support regarding refunds or replacements.
Still need help?
If you’ve checked the resources above and still need assistance with an order or plant, you can contact support here.